Last-Mile Control Tower to Optimize Delivery Performance
Your control center for live visibility, real-time driver support, and smarter decision-making, turning transparency into delivery performance.
Monitor and Steer Operations with Live Analytics
Most logistics dashboards only show what went wrong after a shift is finished. Back Office gives your depot managers, dispatchers and delivery partners a live view into active routes, catching delivery roadblocks and address issues before they compromise your SLAs.
Last Mile Problems
Delayed Operational Visibility
Discovering missed windows, delivery failures, and route deviations hours after they occur.
Disconnected Driver Support
Forcing customer service teams to blindly guess vehicle issues without route context.
Uncontrolled Data Access
Compromising internal information health due to a lack of secure role permissions.
Intelligent Solutions
- ✓ Real-Time Rapid Response
Live route progression tracking that flags window conflicts and address anomalies instantly. - ✓ Data-Backed Steering
Actionable dashboards that connect app usage data directly with route execution KPIs. - ✓ Secure Role-Based Governance
Protected internal information health through customizable, ironclad user permissions.
Faster Route Analysis. Proactive Management. Smarter Decisions.
Turn data into action with live final mile monitoring. Back Office gives operations an active window into delivery performance, connecting live driver application data directly with terminal metrics to help your teams steer delivery success as it unfolds.
AI-powered morning briefings, by role
Start the day with actionable insights. Back Office highlights role-specific KPIs, such as network risks for depot managers and route conflicts for dispatchers, alongside recommended actions so it's clear what bottlenecks to fix first.
Anticipate issues before they escalate
Track ongoing route progress continuously to catch and correct operational issues, such as missed appointments or window conflicts, long before they impact your daily success metrics.
Active on-the-road driver support
Step in with instant coordination to assist drivers dealing with unexpected disruptions, last-minute route adjustments, or onboarding challenges in the field.
With Back Office, we finally feel in control of what’s happening across depots as it happens - not just after it’s done. We’re often told that Back Office enabled one of the best-run implementations in GLS Poland’s history.
and turns it into clear operational actions.
Smart Insights
- Organisation-Level Trends: Automatically surface high-level performance patterns and strategic improvement opportunities across your entire depot network.
- Depot-Level Optimisation: Empower local managers with daily, localized data on subcontractor performance to instantly flag and fix on-the-ground inefficiencies.
- Transport Partner Accountability: Give fleets a focused view of route performance and tracking quality, identifying root-cause blockers without digging through raw data.
Real depots, real-time results.
Proven in real operations, not on paper.
See what changes when data moves in real time.
Any questions? We got you.
Get the most out of Back Office. Below, we've answered the most common questions about how our control tower helps you spot issues early and keep your operations running smoothly.
Back Office is designed for depot managers, operations staff, transport partners, and contractors, each of whom has access tailored to their role. We offer flexible role configurations, so users only see information and key performance indicators relevant to them. There is no maximum user capacity. The system is compatible with desktop computers, tablets, and smartphones, allowing teams to access it from wherever they work.
Back Office provides you with real-time visibility of your delivery operations, making route performance easier to understand and improve. You can track progress by depot, transport partner, or route, and quickly identify delays, incomplete stops, or unusual patterns. With planned vs actual analytics and actionable recommendations, Back Office helps you optimize delivery times and improve performance gains where it matters most.
Back Office helps you steer and understand how Bettermile products are being used. It provides transparency into your data feed, surfaces operational insights, and supports better decision-making. Our Customer Team can help you identify the best setup based on your integration.
Pricing depends on your integration needs as well as the size of your fleet. For detailed pricing information, please contact us directly.
In Back Office, we have a roles and permissions system that gives the right people access to the right data. For example, transport partners can only see route data about their drivers, while depot managers can see all parcel data for their depot. In addition, multifactor authentication can be enabled for users with access to large amounts of data.
The Back Office provides depot employees with all the necessary tools to monitor routes and increase productivity. It also provides all the necessary KPIs to follow up with drivers on a daily, weekly, or monthly basis. Live monitoring enables teams to instantly spot delays or missed stops so they can proactively support drivers. Depot employees can discuss route recommendations with drivers to improve their route efficiency.