How to Implement World-Class Tracking
Parcel and postal operators are caught between rigid legacy systems (TMS, WMS, and ERPs) and the need to meet Amazon-level delivery expectations. How can you modernize quickly without undertaking a massive operational transformation?
Discover how to deliver stellar customer experience with smart tracking that fits your existing processes. Learn what customers expect today, which Real-Time Tracking features matter most, how to integrate quickly, and how others reduced WISMO while improving their reputation.
When? 10th February 2026
Livestream starts: 10:00 am CET
Who You'll Hear From
Denis Darce
Michael Österreich
Richard Puza
Denis Darce, Bettermile's Partnerships & Market Development Manager, will moderate the webinar, expertly guiding discussions on seamless last-mile tracking integrations. He specialises in effortless algorithmic tracking setups that enhance customer experience (CX), reduce WISMO (Where Is My Order?) and enable branded front ends without disrupting core systems.
Michael Österreich is an Implementation Specialist at Bettermile. Since 2019, he has empowered customer engineering teams to integrate with Bettermile's product suite in his role as Senior Engineering Manager. He has TechLead experience from the ParcelShuttle project.
Richard is a quality coordinator at GLS Czechia. He has over four years of experience in quality management, project coordination, and security oversight. Prior to joining GLS, he established a solid foundation in the automotive industry by specializing in quality assurance. In his presentation, Richard will discuss GLS's real-world experience implementing quality initiatives and its resulting successes.
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What You'll Hear About
Get the 2025 Real Time Tracking Report
The annual Last Mile Delivery Experience Study provides a consistent view of evolving expectations in parcel delivery. The newest survey confirms that real-time tracking (RTT) is now a standard expectation and widely adopted. But the real challenge lies beyond: to build a truly consumer-centric last mile and meet ever-growing expectations, delivery companies must offer end-to-end flexibility and give recipients real control over their deliveries.
New in this edition: fresh insights on out-of-home (OOH) deliveries. With RTT enabling rerouting to Pickup and Dropoff (PUDO), the study uncovers how consumers use these options—and why demand for flexibility and control in the last mile is higher than ever.
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