GLS Spain saves 15 minutes on every route
Inefficiencies from inaccurate delivery addresses prompted GLS Spain to adopt Better Places. After just 3 months, drivers could shave 15 minutes from every tour.
Visualize your delivery operations in real-time.
Your central hub for monitoring and supporting drivers, ensuring reliable, transparent, and increasingly efficient deliveries.
Track your Organization last-mile’s productivity.
Once you’re plugged into the Bettermile product suite, BackOffice offers complete transparency into your logistics operations and processes, helping you optimize both your daily operations and long-term systems, and build a productive last mile delivery engine that’s built to last.
Your benefits with BackOffice.
A comprehensive view of the active tours in your depot from the start to the end of the delivery day that enables depot managers to monitor tours and provide support as needed.
Smarter planning
Gain better control over daily operations with clear overviews of tour status, driver allocation, and vehicle availability – all in one place.
What makes it unique?
BackOffice is a central console that makes it easy for depot managers to control, manage, and assist active drivers on the job. Monitor daily operations, stay on track with deliveries, and provide guidance to those that need it the most.
Currently, you can only use BackOffice in combination with other Bettermile products. Our customer team helps you identify the best tier for you based on your integration.
Actionable Real-time Insights
Transparency and Visibility
Operational Metrics and Analytics
User Management and Control
Actionable Real-time Insights
Insights on improving tours and driver performance. Assist new and less experienced drivers on the job. Real-time support and advice for drivers on blocked tours. Maximise depot and driver productivity by identifying what’s working and what can be better.
Transparency and Visibility
Easy To Use Dashboard. Help trace missing parcels. Live tracking of all active tours after the drivers leave the depot. Trackable Daily Operational Metrics.
Operational Metrics and Analytics
Historical data about every tour and driver on duty. Track and monitor depot and driver-level KPIs. Granular and ad hoc reports. Metrics Breakdown multiple levels: driver, subcontractor, depot.
User Management and Control
Define level of access based on roles. Support drivers on the job with access to learning resources in multiple languages. Easy access to support to deal with unexpected issues while drivers are on the road. Status notifications and alerts to ensure systems are running smoothly.
1/4
Poor quality in address data is a persistent problem for delivery. With Better Places, we send our drivers to the right places and improve our master data significantly.
99%
geocoding success rate
Case Study
Make data-informed decisions.
Use insights gleaned from your power center to transform delivery operations from the inside and enhance efficiency and profitability with time.
FAQs: Backoffice
What is included with BackOffice?
Address normalization is the very first step in the address cleansing process. Unstructured raw data are “scrubbed”, removing any unwanted characters, and parsed into components. These components are then converted into a normalized format and tagged. From there, the address can be standardized according to any country database or geocoder standard. Normalized address components allow you to be much more flexible and less dependent on raw data than if you were to clean your addresses according to any one specific standard from the outset.
Can I use BackOffice independently without other Bettermile products?
Which devices are compatible with BackOffice?
What are the differences between BackOffice and BackOffice Pro?
What happens if someone in my team or depot loses access to the BackOffice account?
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