With its rapid growth, legacy systems and poor user experience, parcel delivery is a major field of digital transformation. New players have entered the last mile space and are shaking up the game. For all players it remains a challenge to resolve the contradiction of productivity and user experience with the help of technology.
Delivery drivers, subcontractors, agents and distribution center personnel form a complex system of quality and performance steering. The first edition of the Last Mile Delivery Meetup explores strategies and technological solutions to get in control of operations, and make the user experience a blast without costs spiralling out of control.
Let’s open up the conversation and exchange experiences to build a better parcel delivery service.