5 Levels of Delivery Orchestration
How digitally mature is your last mile?
Answer 7 quick questions about how your company handles final-mile delivery. Find out where you stand — still in the dino age or already in the future?
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Question 01
Does your company provide drivers with digital tools to make the delivery process more efficient?
A
Yes — our drivers use a digital app or system during delivery.
B
No — delivery is handled with paper, phone calls, or personal knowledge.
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Level 1
The Dinosaur
"Big, strong… but not exactly adaptive."
You rely on experience, gut feeling, and physical effort. Decisions happen slowly, often based on habits rather than real-time insights. You get things done — but the world is changing fast around you.
What's next?
The first step is giving your drivers digital tools — route optimization, navigation, and basic tracking. This alone can dramatically improve efficiency and transparency. Ready to evolve?
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Question 02
Does the driver app update the order of stops and route while the driver is out for delivery?
A No — the driver follows a static sequence of stops and needs to stick to it. B The driver can manually change stops and trigger a route recalculation. C The route adjusts automatically when the driver deviates, continuously recalculating the most efficient path. D The app uses AI to support driver decision-making in repetitive situations. For example: suggesting the optimal starting point, automatically removing unused timeframes, providing voice-based recommendations, or answering questions about the route.
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Question 03
How much guidance does the driver app provide to find the delivery location?
A Only turn-by-turn navigation to the right building. B Navigation to street-level coordinates — helping the driver locate the building entrance and find parking nearby. C Last-meter precision: the driver is navigated to the actual handover location, which may differ from the building entrance. D The system learns from every delivery where handovers actually happen, continuously improving location accuracy and reducing failed deliveries.
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Question 04
What delivery experience does the recipient get?
A The recipient is informed about a static delivery window that drivers are required to meet. B Recipients can track their package live on a map and get regular updates. Delivery windows narrow down as the driver progresses. C Precise 10-minute arrival windows with options for last-minute rerouting or premium service upgrades. D Hyper-precise delivery times — ETAs are reliable and on point.
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Question 05
How much control do recipients have over their delivery?
A Recipients need to stay home to make a delivery successful. B Recipients can redirect to an out-of-home location or safe place — but only before delivery day. C Recipients can manage deliveries last-minute with various rerouting options. D The parcel meets the recipient where they are — in real time.
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Question 06
When something unexpected happens during delivery, how is it handled across your organization?
A The driver handles it independently. The depot and customer service learn about issues after the fact. B The depot can see basic delivery statuses and scan events, but real-time coordination still relies on phone calls and manual updates. C All stakeholders have live visibility into delivery progress. Last-minute redirects are processed automatically, and customer service can answer inquiries without calling the depot or driver. D The system detects risks proactively and triggers coordinated responses automatically — flagging at-risk deliveries, updating ETAs, and adjusting routes before anyone picks up the phone.
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Question 07
How much control does the depot have over the last mile?
A Drivers load the van following a mental map — no digital support for sorting or loading. B Depots can track some productivity KPIs after the fact. C The depot can monitor driver progress live, compare actual routes to planned ones, and intervene when needed. D The system proactively recommends how to close productivity gaps. Location intelligence, route planning, sorting, tracking — all intertwined to enhance precision and experience.
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